Privacy Policy

1. Who We Are

Bikes 2 Share (Pty) Ltd (Registration No. 2025/848903/07) is a South African private company providing e-bike rental services to gig economy delivery riders in Cape Town, South Africa. We operate the website bikes2share.co.za.

Information Officer: Donovan Mark Fraser
Contact: info@bikes2share.co.za  |  +27 82 600 0021

2. What Personal Information We Collect

We collect personal information that you provide to us directly or that is generated through your use of our services, including:

• Full name and South African ID number or permit number
• Contact details — cell number and email address
• Delivery platform account information (Buzz Delivery, Uber Eats, Mr D Food, Bolt Food)
• Area of operation and delivery locations
• Banking and payment details for debit order processing
• GPS location data generated by the bike's 4G tracking device during active rental
• Communication records — WhatsApp, email, and call logs between you and Bikes 2 Share
• Rental and payment history

3. Why We Collect Your Information

We collect and process personal information for the following purposes:

• To evaluate and process your rental application
• To enter into and manage your rental agreement
• To collect weekly rental payments via debit order
• To track GPS location data of rented bikes for security and operational purposes
• To contact you regarding your application, rental, or account
• To comply with South African legal and regulatory obligations
• To investigate incidents of theft, damage, or misuse of rented bikes
• To improve our services and website

4. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

• Contract: Processing is necessary to fulfil our rental agreement with you
• Legal obligation: We are required to retain certain records under South African law
• Legitimate interest: GPS tracking of rental assets is a legitimate business interest
• Consent: Where we rely on consent, you may withdraw it at any time

5. GPS Tracking

All rented bikes are fitted with 4G GPS tracking devices that record the bike's location in real time. By entering into a rental agreement with Bikes 2 Share, you acknowledge and consent to GPS tracking of the bike for the duration of your rental. This data is used for:

• Asset security and theft recovery
• Verification of bike usage and rider location
• Investigation of incidents or disputes

GPS tracking data is not sold to third parties and is not used for purposes unrelated to the rental of your bike.

6. Who We Share Your Information With

We do not sell your personal information. We may share it only in the following circumstances:

• Payment processors: Your banking details are shared with authorised payment service providers solely for debit order processing
• Law enforcement: Where required by law or to investigate theft, we may share information with SAPS or other authorities
• Delivery platforms: We may share basic verification information with delivery platforms to assist your rider onboarding where you have consented
• Service providers: We may share information with IT, hosting, and communications providers who process data on our behalf under data processing agreements

7. How Long We Keep Your Information

• Rental agreement and payment records: 5 years from the end of your rental, as required by South African law
• GPS tracking data: 12 months from the end of your rental, or longer if required for a legal dispute
• Application data (unapproved applicants): 12 months
• Communication records: 3 years

8. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure data storage, access controls, and encrypted communication channels. No data transmission over the internet is completely secure; we cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.

9. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@bikes2share.co.za or +27 82 600 0021.

The Information Regulator (South Africa): www.justice.gov.za/inforeg  |  inforeg@justice.gov.za

10. Cookies and Website Data

Our website bikes2share.co.za may use basic cookies and web analytics tools to understand visitor behaviour and improve the website. No personally identifiable information is collected through cookies without your consent. You can disable cookies in your browser settings.

11. Children

Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

POPIA Notice — Information Officer

In terms of the Protection of Personal Information Act 4 of 2013 (POPIA), Bikes 2 Share (Pty) Ltd hereby notifies you of the following:

• Information Officer: Donovan Mark Fraser
• Organisation: Bikes 2 Share (Pty) Ltd, Registration No. 2025/848903/07
• Contact: info@bikes2share.co.za | +27 82 600 0021
• Purpose of processing: Administration of e-bike rental agreements, payment processing, GPS asset tracking, and compliance with South African law
• Legal basis: Contract performance, legitimate interest, and legal obligation
• Data subjects: Rental applicants, active renters, and website visitors
• Cross-border transfers: No personal data is transferred outside South Africa except as required by law
• Retention: Rental records retained for 5 years; GPS data for 12 months after rental end
• Complaints: You may lodge a complaint with the Information Regulator at www.justice.gov.za/inforeg or inforeg@justice.gov.za

13. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information: